Support

Something not right with the goat? Here's help.

Write to us any time at echogoat@nanogoat.io. Tell us which tablet or phone you have, and what the goat is (or isn't) doing.

The goat isn't answering

The goat needs the microphone. If it's off, the gear in the top-left corner of the app shows a red dot. Press and hold the gear for a second and a half to see what's wrong and ask again.

If the tablet stopped asking, turn the microphone on in its Settings app:

  • iPad or iPhone: Settings → echoGOAT → Microphone.
  • Android: Settings → Apps → echoGOAT → Permissions → Microphone.
  • Fire tablet: Settings → Apps & Notifications → Manage All Applications → echoGOAT → Permissions → Microphone.

The goat repeats the TV (or the dishwasher)

It repeats anything louder than the room, just like the talking toys it's based on. It filters out steady sounds like a fan or a car, but voices on a TV sound like voices. Turn the TV down, or bring the goat closer to your kid.

The goat is too quiet

The goat says things back about as loud as it heard them, so a whisper comes back as a whisper. Turn up the tablet's volume, or have your kid talk a little closer to it.

It cut off a long sentence

It listens for up to about 6 seconds at a time, then answers. A pause longer than about half a second also counts as "done talking."

The goat fell asleep

That's on purpose! After a while with nobody playing, the sky turns to dusk and the goat naps. Say something or tap it, and it wakes right up.

Where are the settings?

Press and hold the gear in the top-left corner for a second and a half. A quick tap only shows a hint, so kids don't wander in by accident.

Refunds

Purchases go through your app store, so refunds do too:

We'd still love to hear what didn't work: echogoat@nanogoat.io.

Privacy

echoGOAT collects nothing, works offline, and never saves what it hears. The details are in our privacy policy, including the children's privacy (COPPA) section.